Frequently asked questions

Contact us via WhatsApp to VOffice Singapore WhatsApp (+65 80531740) is the fastest way.

Email us at if you prefer.

We are more than happy to hear from you 😀

A virtual office provides registered office address and mailroom service.

Depending on your plan, you may self-collect your mails or have them forwarded to you.

Virtual office service helps you reduce hefty rental, overheads, staff salaries, office equipment and a whole lot of expenses.

If you have multiple companies, please subscribe to a plan for one company first. You may login to your client portal after first subscription, and add as many subscriptions as you need.

  • Sign up a plan to get your virtual office address.
  • Register company with your virtual office address, or change company address at BizFile+ for existing company.
  • Notify your banks, customers, suppliers, and other related parties about the new address.
  1. Log in
  2. At "My DashBoard" page, click "e-Services" button beside your business entity
  3. Click "Change in Company information including Appointment/..."
  4. Check "Change in Registered Office Address"
  5. Fill in the address and click Submit

Your virtual office address:

<Your Company Name>

60 Paya Lebar Road

<Unit number> Paya Lebar Square

Singapore 409051

Detailed address is available at client portal and will be emailed to customers

Company name is used to identify your mails from thousands of mails.

You may use any unique company name to subscribe to our plan, and update it later after your company is registered.

Check your company name uniqueness at

Yes, you can change it at client portal, or simply click "Contact" link above to drop us a messsage by WhatsApp or email.

Don't worry about the old name. We will take care of mails to old name too, so the transition will be painless for you.

Yes, you can receive registered mail & packages from any carrier.

Yes, as long as you use full address with your company name.

Mails without company name will be bounced back.

There is storage limit on the mails and parcels you can receive. pappis box Your mails and parcels should be able to fit in an IKEA PAPPIS box, which is 25 x 34 x 26cm.

Please collect your mails if you receive Overflow Notice by email or SMS.

Please avoid receiving bulky packages, furnitures, computers, for example.

There is weight limit for weekly mail forwarding service.

Weekly mail forwarding should not exceed 2kg.

FYI, 2kg ≈ 100 bank statements or 6 cans of coke.

You can self-collect the extra mails, or use the pay-per-use forwarding service, which is charged at actual postage + S$2 handling fee.

You are encouged to collect your mails within 30 days.

You will be charged storage fee after 60 days, which is S$10 / box (25 x 34 x 26cm) / month

For the best service, we recommend that you schedule a pickup via client portal or via WhatsApp.

A prior appointment reduces the possible waiting time. For example, we may go out for office supplies.

Our business hours is: 9:30am ~ 5:30pm, Monday to Friday, excluding public holidays.

You may download receipt at Dashboard after Log in, or contact us to email you a copy.

Full refund within first 30 days upon request if address hasn't been used to register company or receive mail.

Business Address is for Sole-proprietorships, partnerships, and LPs. Registered Office Address is for Companies and LLPs.

The address must be operational and accessible to the public during normal office hours

Our office hours are 9:30am to 5:30pm, Monday to Friday, excluding PHs, in full compliance with regulations

Excerpts from ACRA

A registered office address refers to the place where all communications and notices to the company or LLP may be addressed, and the place where the company’s or LLP’s register and records are kept.

A registered office must be operational and accessible to the public during normal office hours, but need not be where the company or LLP conducts its activities (e.g. registered office address is in Raffles Place, but the factory is in Tuas).

You may use virtual office address as Alternate Address registered with ACRA

Excerpts from ACRA

For personal data protection purposes, business owners and company officers have the option of registering an Alternate Address for $40.