Frequently asked questions

• Sign up a plan to get your virtual office address.
• Register company with your virtual office address, or change company address at Acra BIZFILE+ for existing company.
• Notify your banks, customers, suppliers, and other related parties about the new address.

To ensure that your letters are properly identified and allocated to you, please make sure to include your company name in the address.

1. Log in Acra BIZFILE+
2. At "My DashBoard" page, click "e-Services" button beside your business entity
3. Click "Change in Company information including Appointment/..."
4. Check "Change in Registered Office Address"
5. Fill in the address and click Submit

1. Log in Acra BIZFILE+
2. At "My DashBoard" page, click "e-Services" button beside your business entity
3. Click "Changes in business information including Appointment/..."
4. Check "Principal Place of Business"
5. Fill in the address and click Submit

1. Log in Acra BIZFILE+
2. At "My DashBoard" page, click "e-Services" button beside your business entity
3. Click "Change in Personal Particulars of Company Officers"
4. Click "Edit" button beside the officer name
5. Check "Alternate Address"
6. Fill in the address and click Submit

Once you have registered an Alternate Address, it will be displayed in ACRA’s public records instead of your residential address.

However, all official correspondences from ACRA will continue to be sent to your residential address.

For more information, pleare refer to ACRA website

Don't forget to update your subscription when you change your company name!

To do this, log in to your client portal and update the subscription details with your new company name. If you need any assistance, don't hesitate to send us a message and we'll take care of it for you.

Sometimes bank letter doesn't include the company name in the address, which makes it difficult for us to identify the intended recipient. In such cases, we request that you provide us with your personal name for identification purposes.

You may log in to your client portal and update your subscription details with your personal name. If there are multiple names that can receive letters without the company name, please input all of them, separated by commas.

Your mails and parcels should be able to fit in an IKEA PAPPIS box, which is 25 x 34 x 26cm.

Please avoid receiving bulky or heavy (>10kg) items such as big packages, furniture, computers, etc. Bulk items will incur a handling charge starting from S$10, which may be waived for first time only.

Please collect your mail if you receive an Overflow Notice from us. Overdue collection will be charged on a daily basis for the storage of your mail.

There is no limit for standard letters as long as you have a valid subscription. Small parcels can be stored for up to 90 days. Bulky items over the size of an IKEA PAPPIS box need to be collected within a week.

You will be charged storage fee if over the time limit, which is S$10 / box (25 x 34 x 26cm) / month

Spam guard filters out advertising flyers and unsolicited letters for you. Rest assured that no important letters will be filtered out, as we double-check them before they are discarded.

Spam guard is enabled by default. Please log in to your client portal and navigate to the Mailroom page to disable it.

To ensure the smooth delivery of all mail and prevent any disruptions, we kindly request that you refrain from sending bulky parcels to our mailbox. Bulky items might occupy the entire mailbox, blocking incoming letters for other recipients.

Instead, opt for a courier service that provides doorstep parcel delivery.

To facilitate the process, the mailbox is typically opened once or twice in the morning. Afternoon deliveries will be processed on the following working day.

For urgent items, please arrange for doorstep delivery, which can be received throughout the day.

The most important part of a new mail notification is the mails in your virtual office. Each line contains the mail type, from company, to company, and attend-to person. You can determine the importance of each email based on its mail type.

The <ADV> type refers to advertising mailers, which are usually unimportant. By reviewing this information, you can save time and effort by deciding whether or not to collect the mail.

Please make a self-collection schedule by replying to the new mail notification message or via client portal to avoid possible waiting.

Please indicate your ETA in the message. Our collection time is from 10:30am to 5:30pm, Monday to Friday, excluding public holidays.

The virtual office address is also our mailroom. Please use lift in office lobby 2 on the side of MRT, and ring the doorbell when you arrive.

Since we are using SingPost's service, we follow the same weight and size limit as SingPost.

You can self-collect the extra mails, or use the pay-per-use forwarding service if over the limit.

Please login to client portal and click the upgrade button on the subscription you want to upgrade. If you prefer to make payment offline, simply drop us a message and we will send you upgrade instructions.

The upgrade price is pro-rated, so you won't pay for the period that you didn't use.

Simply drop us a message, and pay via PayNow or bank transfer. We will then forward your mail to you.

The forwarding fee is S$3 per batch by normal mail, or S$4 with tracked letterbox delivery.

Limit:

Simply drop us a message, indicating which mail you want us to scan and pay via PayNow or bank transfer. The scanning fee is S$2 per letter.

Simply drop us a message via WhatsApp or email, and we are more than happy to assist you.

You may message us any time, although our reply may be a little bit slow out of normal office hours.

messenger@vofficesingapore.com WhatsApp (+65 80531740)