Virtual Office Service Agreement

This Virtual Office Service Agreement (the "Agreement") is entered into between HARBOR PRIVATE LIMITED ("vofficesingapore.com" or "we" or "us") and the customer ("you" or "your"), and governs the use of our virtual office services.

1. Services Provided

We will provide you with the virtual office services you have subscribed to, as described on our website or otherwise communicated by us. The services include a virtual office address, mail and courier handling, and other related services.

2. Subscription

Each subscription applies to one company only. The address must not be used or shared with other companies without a valid subscription. Violation may result in:

Termination of all services for the customers and companies involved.
Imposition of a S$30 administrative charge per violation, in addition to the subscription price.

3. Expiration of Subscription

Upon expiration/termination, you must update all registered addresses (ACRA, banks, etc.) previously using our address. This applies whether you are acting as company staff, owner, or service provider.

Failing to do so will incur subscription/administrative charges and may cause all services under your account to be suspended or terminated.

Mail received for non-subscribed entities will be refused or returned, and handling fees may apply. Uncollected mail after 30 days from subscription expiry will be disposed of without liability.

4. Termination of Services

We may suspend or terminate services immediately, without refund, if:

Your company or related parties disrupt normal operations (e.g., harassment by creditors), or
You breach any terms, fail to pay fees, or fail compliance checks.

5. Prohibited Items

You agree to use the virtual office services in a responsible and reasonable manner. The address must not be used for:

Bulky/heavy items (over 25×34×26cm or 10kg)
Food, health products, drugs, hazardous or illegal items without proper licence
Personal deliveries (only postal/courier accepted)

We may reject or return any such items without liability.

6. Compliance and Information Disclosure

To comply with the requirements under the Corporate Service Providers Regulations 2025 (Singapore) and any future regulations, you agree to provide complete and accurate information as requested by us from time to time, including but not limited to:

Personal particulars;
Details of all officers and shareholders; and
Company-related documents (e.g., BizFile, registration filings, or any equivalent records issued by ACRA, ROS, MOM, or other authorities).

Such information must be provided by you:

Before the commencement of services; and
Within seven (7) calendar days of any request during the service period, unless a legally valid reason is provided and accepted by us.

We may update our compliance requirements at any time without prior notice to reflect changes in laws, regulations, or internal risk management policies. Failure to provide the requested information, or any breach of Singapore laws/regulations or relevant international frameworks (including but not limited to UN sanctions, UNSC, FATF high-risk jurisdictions, AML/CFT/CPF obligations), may result in immediate suspension or termination of services without refund or liability.

7. Confidentiality

We will keep your information confidential, except where disclosure is required by law or necessary for service provision/compliance.

8. Disclaimer of Liability

We are not liable for losses arising from events beyond our control (e.g., natural disasters, government actions, technical failures) or from your use/misuse of our services.

9. Amendments

We may amend this Agreement, the scope or nature of services, service features, operational procedures, or pricing at any time, at our sole discretion, without prior notice.

All such changes will take effect immediately upon being posted on our website or client portal, or otherwise made available to you through reasonable means. Your continued use of our services after such changes constitutes your acceptance of the revised Agreement, scope, features, operational procedures, or pricing.

10. Governing Law

This Agreement is governed by Singapore law. Any disputes will be resolved in Singapore courts.

11. Respectful Treatment of Our Staff

All clients must treat our staff with respect. Abusive or inappropriate behaviour may result in refusal of service and termination of subscription.

By subscribing to our virtual office services, you agree to the terms and conditions of this Agreement. If you have any questions or concerns, please contact us at messenger@vofficesingapore.com.